She also pays 9.99/month for phone insurance through them.  Not a good deal, but if it makes her feel better, I don't care.
The problem with it, is that the insurance and the phone suck. Â They've repaired/replaced it 4 or 5 times. Â So while it's good that they take care of fixing it, the problem is that she uses this phone for business (several thousand minutes a month of talk time). It's a huge hassle to use another phone without all her apps and stuff on top of having to drive an hour to the nearest Best Buy to drop the phone off and then drive another hour to pick it up when it's "fixed". Â I use quotes because the last time she dropped it off, they replaced it with a phone on which the backlights behind the front buttons stopped working within a week so she had to take it back and wait for a replacement again.
When she went back this last time she just asked for a different, better phone model. Â They told her they can't do anything like that unless the phone is brought in three times for the same problem. Â So, basically, she can just keep taking this piece of crap back in a bajillion times for different problems and they're just going to keep wasting our time and money and their time and money because their policy says so.
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