She also pays 9.99/month for phone insurance through them.  Not a good deal, but if it makes her feel better, I don't care.
The problem with it, is that the insurance and the phone suck. Â They've repaired/replaced it 4 or 5 times. Â So while it's good that they take care of fixing it, the problem is that she uses this phone for business (several thousand minutes a month of talk time). It's a huge hassle to use another phone without all her apps and stuff on top of having to drive an hour to the nearest Best Buy to drop the phone off and then drive another hour to pick it up when it's "fixed". Â I use quotes because the last time she dropped it off, they replaced it with a phone on which the backlights behind the front buttons stopped working within a week so she had to take it back and wait for a replacement again.
When she went back this last time she just asked for a different, better phone model. Â They told her they can't do anything like that unless the phone is brought in three times for the same problem. Â So, basically, she can just keep taking this piece of crap back in a bajillion times for different problems and they're just going to keep wasting our time and money and their time and money because their policy says so.
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you can point out the lemon law that says its doesnt have to be different issues it just has to be 3 repairs, due to shoddy workmanship/ie manufactuers warranty.
It is really painful with a businessman.
I had the same situation with T-Mobile's insurance and the wife's G2x. Â When they finally did offer to replace it with a different model, the only one they would give her was… the G2 which at that point was EOL'd and no longer available from their site. Â So they were willing to replace a dual core, brand new device (she got it on launch day) with a year old, single core device with a keyboard.
Sell it after the next repair and make the change to a more solid phone like an iPhone 4S with AppleCare. If you want to waste time with a personal phone that's on you but when it comes to a device you use for business then it's time to cut a loss and switch to something with centralized support and a quick turnaround time for repairs.
A carpenter wouldn't put up with a hammer like this, a phone is no different if its your means of business.
Can't use an iPhone. Â She uses an in-house Android-only app for her work.
But yes, sell/replace is my plan if they don't do something about this.
I am positively shocked any business would look at iOS and Android and think "Well obviously we write an Android app."
If they're making decisions like that, what other kinds of horrible things are they deciding?
It's our business, and I wrote the app because no one in the business owns any ios devices, Android development is what I'm most familiar with and fastest at, I don't have the time to maintain two different versions of the app, when developed there wasn't the budget to hire an ios developer and provide iOS devices and phone plans to everyone, and there's nothing inherently_horrible_ about having an android only app.
All things being equal, an iOS app would be better, but, as usual, all things aren't.
Now that makes sense.